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Desistimiento | Osborne

Customers who purchase Products through the Shop may cancel the purchase without having to give reasons for their decision by withdrawing from the contract.

The return of the Product may be made through the Shop, by filling out the online form attached to the return request, or through Customer Service, which will indicate the steps to follow:

  • Parque logístico Carmona
  • Ctra. Nacional IV Madrid-Sevilla km. 521
  • 41410 Carmona –Sevilla-
  • E-mail
  • Tel. Free: 900 525 814 (helpline opening hours: Monday to Friday from 9:00 to 19:00 hours)

The maximum period in which the Customer has to send his/her notice is 14 calendar days from the date on which he/she has received the Products.

The Customer must return the Products in perfect condition (not damaged, soiled, or opened), properly protected and in their original packaging. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer damage during transport.

Once the Products returned have been received by the Shop and after checking that they are in good condition, the amount corresponding to the units returned will be reimbursed using the same means of payment used by the Customer for the initial purchase.

The costs of return that may be charged to the Customer will amount to the equivalent of the rate of transport by ordinary post. However, this may differ depending on the nature of each Product.

The Shop reserves the right to charge any expenses generated if the Product is not in perfect condition.

Cancellation is unavailable when, due to the nature of the Products purchased, it is impossible to carry it out, without prejudice to any claim for damages, including in particular: (i) products made according to the indications or specifications of the consumer or that have been personalised for the consumer; (ii) products that have expired within the cancellation period; (iii) products that are not in perfect condition.