SHIPPING COSTS
At Osborne, we want your shopping experience to be perfect from the moment you choose your products until you enjoy them at home with your loved ones. That’s why we’ve taken great care in the shipping and delivery process by selecting the best logistics and transport companies on the market.
With the same goal of ensuring maximum satisfaction with your purchases and so that you don’t have to wait to enjoy our products, we offer delivery of your order within 2 to 3 business days throughout the national territory for standard shipping (except for the Balearic Islands, Ceuta, and Melilla, where this period is extended to 10 business days). We also offer an express shipping option for the mainland. For international orders, delivery times will be between 3 and 6 business days.
Due to warehouse operations related to order preparation, any purchases made after 11:30 p.m. will incur an additional day in the delivery time. During periods of high activity, such as the Christmas season, these preparation times may be affected due to the high volume of orders.
Our product stands out for its quality. To maintain that quality and ensure proper storage conditions, during the summer period (from June to September, inclusive), orders confirmed after 11:30 p.m. on Thursday will not be prepared until the following Monday in order to preserve product integrity during transit.
Customers can choose the shipping method (Standard or Express when available), and may benefit from free shipping depending on the value and destination of their order, always linked to standard shipping. You can check the shipping rates in the tables below:
FOR ORDERS SHIPPED WITHIN SPAIN AND PORTUGAL (MAINLAND):
| Order Amount | Mainland | Balearic Islands | Ceuta/Melilla | Canary Islands | ||||
|---|---|---|---|---|---|---|---|---|
| Standard | Express | Standard | Express | Standard | Express | Standard | Express | |
| Up to €49.99 | €6.49 | €9.48 | €38.90 | – | €79.90 | – | €8.50 | – |
| From €50 to €79.99 | €7.49 | €10.48 | €38.90 | – | €79.90 | – | €9.90 | – |
| Over €80 | FREE | €2.99 | FREE | – | FREE | – | FREE | – |
FOR INTERNATIONAL ORDERS (EU COUNTRIES ONLY):
| Order Amount | Western Europe | Eastern Europe |
|---|---|---|
| Up to €99.99 | €19.90 | €29.90 |
| From €100 to €199.99 | €24.90 | €34,90 |
| From €200 to €249.99 | €29.90 | €39.90 |
| From €250 to €349.99 | €29.90 | €49.90 |
| From €350 to €449.90 | FREE | €49.90 |
| Over €450 | FREE | FREE |
*Western Europe: France, Italy, Belgium, Austria, Ireland, Denmark, Sweden, Finland, Greece, Germany, Netherlands, Luxembourg.
**Eastern Europe: Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Croatia, Latvia, Estonia and Romania.
***Portugal (mainland) = Spain (mainland).
EXPRESS SERVICE:
Only available in mainland Spain. The price is an additional €2.99 (VAT included) on top of the standard shipping fee.
Express delivery is not available for international shipments, the Canary Islands, the Balearic Islands, Ceuta or Melilla.
If the order is split into multiple deliveries, express shipping will be disabled.
SERVICE CHARACTERISTICS
These delivery times may vary depending on the availability of items in the order, as well as during peak periods such as the Christmas season. Delivery times are not guaranteed. No refunds will be made for express (or standard for orders under €80, or international under €250) shipping costs for orders placed during the Christmas period (from November 1st to January 6th).
Deliveries are made on business days (Saturdays excluded), and the timelines provided refer to business days, not calendar days.
Customs clearance, if applicable, will be paid by the customer at the time of purchase on the online store, never upon delivery.